Orchard Supply Hardware Assistant Store Leader in Hesperia, California
Assistant Store Leader
CA - HESPERIA
Full-time salary (40+ hrs/wk)
As an Assistant Store Leader, you assist the Store Leader by providing leadership, management and supervision in all aspects of managing an Orchard Supply Hardware store. You drive sales through a strong customer centric and engaging culture; a culture that
is eager and passionate about discovering customers’ needs and delivering solutions for our customers that build Orchard loyalty and advocacy. You will teach and coach behaviors to your leads and associates which enable a high performing team to passionately
and consistently deliver a customer experience that exceeds expectations. You assist the Store Leader in creating and executing a business plan to achieve store performance goals which include achieving sales budget, building market share, as well as other
Company defined goals. Through collaboration with Field Leaders and your store team, you will analyze operational processes, customer trends and business results to determine appropriate actions necessary to achieve business objectives. You lead a team of
Leads and store associates. This position requires frequent and routine exercise of discretion and independent judgement in leading your team to achieve or exceed the goals and strategies of your store; inclusive of making quality talent and business decisions
in support of the Orchard Brand and Vision.
Act Strategically - Identifies, analyzes, and reacts to the needs of the business appropriately. Distinguishes between important and urgent work and makes necessary shifts in plans to achieve goals and objectives. Takes swift and decisive action in
implementing solutions to identified problems. Keeps focused and drives momentum on long-term goals while executing against short-term objectives. Accurately analyzes high level information to identify trends and deficiencies.
Builds a Great Team: Recruits, hires, develops, and promotes the best of the best. Constantly looks for new talent and identifies the best people for the right job. Clearly defines and communicates performance expectations and uses encouragement
and recognition to motivate others. Continuously gives honest and timely feedback on performance and sets obtainable stretch goals in order to challenge and develop associates. Coaches and helps associates achieve individual development plans. Constantly thinks
about getting the right people promoted and recognized. Provides associates with opportunities to advance and develop their skills. Develops appropriate solutions for low performers to improve and grow and can make “tough calls” on performance issues in a
timely, fair, and consistent manner. Works with individuals to help them think through problems and draw their own conclusions
Make Sound Business Decisions - Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems. Considers impact of decisions on self, others, and organization; sees the “Big Picture”.
Conducts a thorough and sound analysis of facts when making decisions, including information that is not readily available. Reallocates people and resources appropriately to deliver on priorities.
Demonstrate Accountability - Sees what needs to be done, takes ownership, and follows through with all actions to make it happen. Accepts responsibility for one’s own performance and actions. Recognizes the impact of one’s behavior on others. Maintains
confidentiality with sensitive information. Accurately and fairly presents issues to ensure appropriate resolution.
Demonstrate Flexibility - Adapts positively to frequent change, delays, or unexpected events. Changes approach or method to best fit the situation. Adapts to business needs by continually seeking new experiences to develop his/her capabilities and
management skills. Adapts own approach and leadership style to enhance the effectiveness of associates. Displays openness to alternative ideas, processes, and perspectives. Demonstrates self-awareness and modifies self-perceptions and behavior based on feedback
Inform and Influence - Persuades others to support important initiatives, gains consensus on strategic goals, and acts in the best interest of the organization. Clearly and concisely articulates information, ideas, and opinions both in verbal and
written form. Tailors communication style to the audience. Champions change by supporting and driving change efforts. Communicates a compelling vision and/or strong business case to increase understanding, awareness, and buy-in.
Lead and Inspire with Passion - Engages and motivates team members to perform at a high level. Paints a clear and conveying picture of what is possible to energize and excite the team to higher levels of performance. Inspires others to stretch beyond
and exceed their limitations. Makes time to be personally visible and engaged with associates. Communicates in a positive and encouraging manner. Acknowledges and celebrates team accomplishments.
Collaborate - Partners effectively within and across functions toward the common good of Orchard. Obtains buy-in of stakeholders by developing and maintaining strong relationships with internal and external partners. Proactively builds and maintains
strong working relationships both within and outside the organization. Puts aside preconceived notions and listens to others with an open mind (Seeks first to understand). Proactively shares best practices, knowledge, and experiences with others.
Drive for Results - Rigorously drives self and others to achieve high levels of individual and organizational performance. Fosters a sense of urgency and commitment to achieve goals. Implements innovative ideas and solutions. Continuously stretches
and sets new bench marks of excellence. Demonstrates persistence and resourcefulness when faced with challenges or opportunities. Tailors plan to improve specific functional areas. Articulates how specific initiatives, programs, and metrics are important to
the business (Explains the Why’s and What’s).
Teach and coach behaviors to leads and associates enabling a high performing team ready to deliver service and engage with our customers on a genuine level to find solutions to their small scale projects
Exercise “emotional intelligence” to empathize and understand the purpose and motivation of our buying customers
Execute the processes for hiring, onboarding, performance feedback and ongoing development which drives the associate lifecycle of the leads and store associates
Develop the leads and associates through coaching, follow-up and recognition
Teach and develop merchandising acumen to the Sales Leads and associates ensuring the right amount of the right products are in the store at the right times. This also involves planning stock levels and monitoring the performance of the products
Flawlessly execute operational goals and critical priorities
Coach direct report Leads using the daily and weekly scorecard metrics to drive the execution of store goals, company objectives and initiatives
Assist Store Leader in managing store budget for daily operations and initiative to achieve business objectives tied to the P & L
Analyzes daily and weekly results, identifies opportunities and makes decisions in collaboration with the Leads to drive sales and profit for the store
Holds team accountable for overall performance and takes action to decrease losses, minimize shrink and other forms of risk ensuring store compliance standards are met
Lead the implementation and execution of Standard Operating Procedures and initiatives to maximize customer satisfaction and business efficiencies
Demonstrate agility as needed to support change and lead with openness and positivity while driving change efforts
Performs and teaches all management responsibilities providing overall leadership presence for the store
College degree and/or equivalent work experience
3‐4 years of management experience preferably in a customer service driven sales environment. Home improvement/hardware chain experience a plus.
Working knowledge of Microsoft Work, Excel and PowerPoint and POS systems